Privacy Policy

1. Information We Collect

We collect information you provide directly when you create an account, complete your profile, apply for positions, or contact us. This includes:

• Name, email address, and contact information
• Professional credentials, licenses, certifications, and work history
• Job preferences including specialty, location, shift, and compensation expectations
• Timesheet and work hour data submitted through the platform
• Messages sent through the AI chat system

We also collect information automatically when you use the platform, including IP address, browser type, device information, pages visited, and cookies.

2. How We Use Your Information

• To provide and operate the platform, including job matching, applications, and contract management
• To match clinicians with healthcare facility positions based on profile data and preferences
• To process timesheets and support the approval workflow between clinicians, facilities, and administrators
• To communicate with you about your account, applications, contracts, and platform updates
• To improve the platform through usage analytics and AI model training on anonymized interaction data
• To comply with legal obligations and enforce our terms of service

3. Information Sharing

We share your information only in the following circumstances:

• With healthcare facilities — When you apply for a position, the facility receives your application and relevant profile information
• With staffing agency administrators — Platform administrators have access to your profile, applications, contracts, and timesheets as part of the placement and management workflow
• Service providers — We use third-party services for hosting, database, authentication, mapping, and AI processing. These providers process data on our behalf under contractual protections
• Legal requirements — We may disclose information if required by law, regulation, legal process, or governmental request

We do not sell your personal information to third parties.

4. Cookies and Tracking

We use cookies and similar technologies for:

• Essential cookies — Required for authentication, session management, and platform functionality
• Preference cookies — Store your display preferences such as theme (light/dark mode) and saved job selections
• Anonymous session cookies — Used to maintain chat conversations for unauthenticated users, which are merged with your account upon sign-in

You can manage your cookie preferences through your browser settings or the cookie consent banner. Declining non-essential cookies will not affect core platform functionality.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes (such as completed contract records and approved timesheets).

6. Data Security

We implement industry-standard security measures to protect your information, including encrypted data transmission (HTTPS), secure session management, role-based access controls, and database-level access restrictions. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing of your data
• Request a portable copy of your data

To exercise any of these rights, contact us at the email address below.

8. Children

The platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "last updated" date. Your continued use of the platform after changes are posted constitutes acceptance of the updated policy.

10. Contact

If you have questions about this privacy policy or our data practices, contact us at:

privacy@luvohealthcare.com